Refund Policy

When you get a refund

• Your order arrives damaged or with a visible print defect (report within 48 hours, with photos).
• We’re unable to print/ship your order (e.g. discontinued design) — full refund, no questions asked.
• Your payment was charged but the order was never confirmed on our end.

When we can’t refund

Since items are printed to order, we can’t offer a refund for change of mind once printing has started. Custom/personalised designs can’t be refunded once production begins.

Cash-on-delivery orders: the advance paid online is not refunded if you refuse the parcel or it cannot be delivered, because it has paid the courier both ways.

How refunds are processed

Approved refunds are issued back to your original Razorpay payment method within 5-7 business days of approval. For cash-on-delivery orders, the part you paid the courier is refunded by bank transfer or UPI.